Should you be unhappy with any element of your ERA Aesthetics and Wellness experience then please bring this to our attention as soon as possible. Complaints can be made verbally or by phone/email using the following contact details.
Email: info@eraclinic.co.uk
Telephone: 028 9620 7033
We will aim to acknowledge your complaint within two working days of its receipt. Within 20 working days we will aim to investigate your complaint and provide you with a response. Where this is not possible, we will contact you to provide an explanation. As part of any investigation we undertake you may be required to attend a consultation with a member of the ERA Aesthetics and Wellness clinical team. All complaints are documented, to include any investigations undertaken, any resultant actions undertaken and any wider learning put in place within ERA Aesthetics and Wellness. Overall responsibility for complaints handling within ERA Aesthetics and Wellness is retained by Emma Ross, Clinic Director. The following external organisations can provide support in relation to complaints handling if required:
Regulation and Quality Improvement Authority
The Regulation and Quality Improvement Authority (RQIA) is the independent health and social care regulator in Northern Ireland. While RQIA does not have legal powers to investigate complaints about health and social care services, they will use information to inform their inspection or review work in relation to the provision of a given service. Further information about RQIA is available by contacting:
Telephone: 028 9536 1111
Email: info@rqia.org.uk
Website: https://www.rqia.org.uk/
Patient and Client Council
The Patient and Client Council is an independent body, set up to represent your interests in Health & Social Care. Further information about the Patient and Client Council is available by contacting:
Freephone: 0800 917 0222
Email: info@pcc-ni.net
Website: https://pcc-ni.net/
Northern Ireland Public Services Ombudsman.
If you remain dissatisfied after receiving our response to your complaint, you may be able to refer your complaint to the Northern Ireland Public Services Ombudsman. Further information on the services of the Ombudsman is available by contacting:
Freephone: 0800 343424
Email: nipso@nipso.org.uk
Website: www.nipso.org.uk