Privacy Policy

ERA Aesthetics & Wellness Clinic

At ERA Clinic, your privacy, trust, and wellbeing are at the heart of everything we do. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our clinic, book an appointment, or engage with us online.

Information We Collect:

To provide you with personalised care and an exceptional patient experience, we may collect the following details:

  • Full name

  • Contact information (email address, phone number, address)

  • Date of birth

  • Relevant medical history and treatment preferences

  • Appointment and treatment history

  • Payment details (if applicable)

  • Any additional information you voluntarily share with us

How We Use Your Information:

Your information is handled with the utmost care and is used only for legitimate purposes, including:

  • Scheduling and managing appointments

  • Creating tailored treatment plans based on your individual needs

  • Sending appointment reminders and clinic communications

  • Processing payments securely

  • Responding to enquiries or service requests

  • Enhancing and refining our clinic services

  • Meeting legal and regulatory obligations

Our Commitment to Data Security:

We have implemented robust physical, digital, and administrative safeguards to ensure your personal information remains protected against unauthorised access, loss, misuse, or alteration.

Sharing of Information:

Your data is never sold or shared unnecessarily. We may disclose your information to trusted third-party providers who assist us in delivering our services (e.g., booking platforms, payment processors), always under strict confidentiality agreements.

Cookies & Website Use:

Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies at any time, although some features may be affected.

Your Rights:

As part of our commitment to transparency, you have the right to:

  • Request access to the information we hold about you

  • Ask for corrections to inaccurate or incomplete data

  • Request that your data be erased, where applicable

  • Object to specific uses of your personal information

  • File a complaint with a regulatory authority if necessary

Policy Updates:

ERA Clinic may occasionally update this policy to reflect changes in our practices or legal obligations. Any amendments will be published on this page.

Contact Us:

If you have any questions or would like to discuss how your personal data is handled, please reach out to us directly at:

ERA Aesthetics & Wellness
info@eraclinic.co.uk

We’re here to ensure your experience with ERA is as safe, seamless, and personal as your care.